SMARQET E-COMMERCE LIMITED — SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy outlines the fulfillment procedures, delivery timelines, and logistics guidelines for purchases made on the Smarqet mobile platform and website across Bauchi metropolis and Northern Nigeria.

1. HYPERLOCAL DISPATCH MODEL

Smarqet operates a localized, on-demand fulfillment model:

• Vendor-to-Door Delivery: Smarqet is a multi-vendor marketplace connecting verified retail stalls and physical merchants directly to consumers.
• Third-Party Logistics: Delivery is conducted via vetted, registered intra-city dispatch riders and courier networks partnered with Smarqet. Smarqet does not operate a centralized warehousing depot; products are picked up directly from the seller’s verified physical stall and delivered to the buyer’s specified doorstep.

2. DELIVERY TIMELINES

• Standard Intra-City Delivery (Same Day): Orders placed between 8:00 AM and 4:00 PM (Monday to Saturday) within Bauchi metropolis are typically fulfilled within 2 to 5 hours of vendor confirmation.
• Next-Day Delivery: Orders placed after 4:00 PM, on Sundays, or during public market holidays are dispatched on the next working business day.
• Scheduled Deliveries: Customers can specify preferred time slots at checkout where available.

3. DISPATCH RATES & CALCULATION

• Delivery fees are calculated dynamically at checkout based on geographic distance between the vendor’s stall and the buyer’s delivery address.
• Delivery fees are non-refundable once the dispatch rider has arrived at the vendor's location or has initiated transit, unless the cancellation is caused by vendor non-performance or courier failure.

4. PROOF OF DELIVERY & ACCEPTANCE

• Live Tracking & Inspection: The buyer or an authorized recipient must be present at the delivery location.
• Order Verification (Delivery Code / Confirmation): Upon receiving the order, the recipient must inspect the packaging exterior and confirm delivery via the mobile app or provide the secure Delivery Confirmation PIN (where prompted) to the courier.
• Failed Delivery Attempts: If a buyer is unreachable after multiple attempts and a 15-minute wait window at the delivery location, the package will be returned to the vendor. Additional delivery fees will apply for re-dispatch.

5. DAMAGED OR LOST SHIPMENTS

In the event an item is visibly damaged during transit or lost by the courier before delivery:

• The buyer must decline the package immediately and file a dispute in the Smarqet app within our dispute window.
• Smarqet’s logistics team will investigate the dispatch log. Confirmed in-transit damage or package loss will qualify the buyer for an immediate 100% refund or free item replacement.

6. CONTACT US

For inquiries regarding dispatch, delayed orders, or courier tracking: