SMARQET E-COMMERCE LIMITED — ACCEPTABLE USE POLICY

This Acceptable Use Policy ("Policy") governs the access and use of the Smarqet e-commerce application, website (www.smarqet.com), and related services (collectively, the "Platform") operated by Smarqet E-Commerce Limited ("Smarqet", "we", "us", or "our"), incorporated under the laws of the Federal Republic of Nigeria.

By registering as a buyer, merchant, or courier on the Platform, you agree to comply with this Policy. Violation of this Policy may result in immediate suspension, storefront termination, and reporting to relevant Nigerian law enforcement agencies.

1. PROHIBITED PRODUCTS & SERVICES

Merchants and users shall not list, offer, sell, trade, or distribute any of the following items on Smarqet:

• Illegal Substances: Illicit drugs, narcotics, prescription medicines sold without formal regulatory license, unregulated herbal remedies making unsubstantiated clinical claims, and related drug paraphernalia.
• Weapons, Firearms & Explosives: Guns, ammunition, hunting rifles, military equipment, fireworks, explosives, switchblades, or dangerous tactical weapons.
• Counterfeit & Infringing Items: Replicas, knockoffs, unauthorized branded items, forged documents, and digital or physical items violating intellectual property, copyright, or trademark laws.
• Stolen & Smuggled Goods: Goods acquired through theft, burglary, looted shipments, or products prohibited under Nigeria Customs Service import/export contraband lists.
• Financial & Regulated Instruments: Currency, fake money, gift card arbitrage, cryptocurrency instruments, pyramid/Ponzi schemes, multi-level marketing setups, credit repair services, or unauthorized lottery/gambling activities.
• Adult & Explicit Content: Pornographic materials, sexually explicit items, escort or prostitution services.
• Hazardous, Flammable & Corrosive Substances: Unlicensed chemical agents, toxic pesticides, industrial acids, or unregulated gas cylinders.
• Stolen Identity & Sensitive Personal Data: BVN records, NIN profiles, cloned SIM cards, scraped databases, spying/stalking equipment, and unauthorized hacking devices.

2. PROHIBITED ACTIVITIES & CONDUCT

Users, buyers, and vendors are strictly prohibited from engaging in:

• Financial Fraud & Chargebacks: Initiating fraudulent payments, using stolen debit/credit cards, running cash-back schemes, or laundering money through platform transactions.
• Off-Platform Payment Diversion: Solicitations to bypass Smarqet’s payment gateway or escrow mechanism to conduct peer-to-peer (P2P) off-platform cash/transfer transactions.
• Price Manipulation & False Advertising: Listing fake or misleading inventory, bait-and-switch pricing, manipulating buyer reviews, or creating duplicate accounts to artificially boost store metrics.
• System Tampering & Cyber Attacks: Deploying scrapers, bots, malware, DDoS attacks, or reverse-engineering platform APIs and application code.
• Abuse & Defamation: Harassment, threats, tribal or religious discrimination, defamation, or violent conduct toward customers, vendors, dispatch riders, or platform agents.

3. ENFORCEMENT & MONITORING

Smarqet continuously monitors transactions, catalog uploads, and store activities:

• Immediate De-listing: Items violating this Policy will be removed immediately without prior notice.
• Account Freezes & Fund Holds: Where fraudulent conduct is suspected, pending settlements will be held in accordance with anti-fraud procedures pending investigation.
• Regulatory Reporting: Severe offenses involving financial fraud, contraband, or illegal weapons will be reported to law enforcement agencies including the EFCC, Nigeria Police Force, or NDLEA.

4. REPORTING VIOLATIONS

To report any prohibited item or suspicious activity, contact our compliance desk: